Pilot Program

RiskDetect Pilot Proposal

30-day risk-free evaluation for your CS team

The Problem

Your customers tell you they're unhappy before they leave a bad review. The signals are in their calls and emails. But with dozens of reps handling hundreds of interactions per week, nobody is connecting the dots across conversations.

Customer frustration builds across multiple touchpoints. One rep talks to a frustrated client and doesn't think it's a big deal. A different rep talks to the same client a month later, still frustrated. Nobody logs it. Then: a BBB complaint or a 1-star review that "came out of nowhere."

What RiskDetect Does

Reads every call transcript and support email your team handles
Scores each interaction 0-100 for risk signals (legal threats, competitor mentions, escalation language, tone shifts)
Tracks sentiment per customer over time so you catch the slow burn, not just the explosion
Auto-flags sentiment shifts when a customer's frustration escalates between interactions, even across different reps
Alerts your team via Slack, webhook, or daily digest email when something hits critical

Pilot Structure

Setup (Day 1)

Create your account, get your API key, connect to your call transcript source or email forwarding. Takes under 10 minutes.

Baseline (Days 1-7)

Feed existing call transcripts and emails to establish risk baselines for your customer base. Identify any already-escalating accounts.

Live Monitoring (Days 7-30)

New interactions analyzed in real-time. Dashboard shows risk trends, sentiment timelines, and shift detection across your customer base.

Review (Day 30)

Joint review of results. How many at-risk customers were flagged? How many would have been missed? What's the ROI?

Security

All data encrypted in transit (TLS) and at rest (Neon Postgres)
Hosted on SOC 2 Type II certified infrastructure (Vercel, Neon)
Tenant-isolated data. Your data is never visible to other customers.
OpenAI API processes transcripts but does not train on API data per their published policy
API keys hashed with SHA-256. Plaintext never stored.
Full data export and deletion available at any time
Security headers: CSP, HSTS, X-Frame-Options, X-Content-Type-Options
SSRF protection on all webhook endpoints

Pilot Pricing

Free for 30 days

Full access to the Professional plan ($299/mo value) during the pilot period. Up to 2,500 interactions analyzed. No credit card required.

After the pilot: $99/mo Starter (250 interactions), $299/mo Professional (2,500 interactions), or $899/mo Enterprise (unlimited).

If RiskDetect doesn't catch at least one at-risk customer your team would have missed, you pay nothing.

Try it right now. Paste any real customer email or call transcript.

See it in action