Practical guides on detecting churn signals, preventing bad reviews, and protecting your business reputation.
Every bad review was a support email first. Learn the seven specific patterns in support emails and call transcripts that predict a customer is about to go public.
Customer SuccessThe CS director's tactical guide to catching at-risk customers before they go public. Real signals, real response frameworks, and the 5-10 day intervention window most teams miss.
Thought LeadershipUsage dashboards show you who's active. Support conversations show you who's about to leave a one-star review. Why service businesses need communication-based risk scoring.
Salesforce TutorialStep-by-step: install an Apex trigger that automatically scores every new Case for customer risk. Includes the full code, testing steps, and extension patterns.
Technical GuideYour support inbox is a real-time feed of customer intent. Learn the six categories of churn signals and three approaches to automated email risk scoring.