Every CS team fights the same fires. RiskDetect catches them before they start.
A frustrated customer doesn't leave a 1-star Google review out of nowhere. They send 3-4 increasingly angry emails first. They mention BBB. They say "I'm going to tell everyone."
RiskDetect catches every one of those signals and flags the account before the review goes live. Your team calls the customer while they're still writing the draft.
Monday 9:14 AM — Customer emails about billing error. Score: 35
Wednesday 2:30 PM — Follow-up, no response yet. Mentions competitor. Score: 58
Friday 10:45 AM — Third email. "I'm writing a Google review tonight." Score: 89
Friday 10:46 AM — RiskDetect alerts CS director. Call scheduled within the hour. Review never posted.
Your CS team opens 50-100 tickets every morning. Without risk scoring, they triage by whoever screams loudest or by the order they arrive. The quiet customer who's about to churn gets buried.
RiskDetect's daily digest tells your team exactly which 5 customers need a call today, ranked by risk. No more guessing.
Marcus Chen, TechFlow — BBB complaint + attorney. Call within 1 hour.
Rachel Kim, Apex Digital — LinkedIn post threatened. Call before noon.
Sarah Johnson, Acme — 4th contact, competitor mentioned. Call today.
Lisa Wang, Bright Analytics — Feature gap x3. Share roadmap this week.
When a customer says "I already talked to your competitor" on a phone call, that's a critical signal. But your agent is focused on solving the immediate problem, not updating a risk field in the CRM.
Forward your call transcripts to RiskDetect. Every mention of a competitor, lawyer, or cancellation gets caught and scored automatically.
Paste a real email from your support queue. See how RiskDetect would have scored it.