Analyze call transcripts and support emails for churn signals, escalation threats, and reputation risks. Catch the slow burn across interactions before it becomes a BBB complaint or one-star review.
Every call transcript and email gets scanned for churn signals, review threats, and escalation patterns. Plus sentiment is tracked across interactions so you catch the slow burn, not just the explosion.
Every call recording, email thread, and chat log contains signals your team is missing. RiskDetect reads them all, highlights the phrases that matter, and tracks sentiment shifts across interactions over time.
No SDK. No integration sprint. Upload a call transcript or forward an email and you're live.
Upload call transcripts via API or paste them directly. Auto-forward support emails too. RiskDetect tracks every interaction per customer over time.
Legal threats, competitor mentions, escalation patterns, sentiment shifts, contact frequency. Every signal that predicts churn.
Every morning: a prioritized list of at-risk customers with scores, signals, and the exact action to take. No noise.
Get notified the moment a customer shows signs of leaving. Daily risk digests, real-time Slack alerts for critical scores, and weekly trend reports so nothing slips through.
Built for customer success teams that want to be proactive instead of reactive.
Attorney mentions, BBB complaints, regulatory language. Catches the signals that mean a customer is about to go public.
Auto-flags when a customer's tone drops between calls or emails. Catches the slow burn across reps and months.
Named competitors, feature comparisons, switching language. Know when a customer is shopping around before they leave.
Unusual increase in support volume from one account. When someone calls four times in a week, something is wrong.
Social media threats, review site mentions, public complaint intent. Get ahead of the damage before it goes live.
Charge disputes, refund requests, pricing complaints. The number one signal that a customer is about to leave.
This is the production engine. Not a mockup.
Every CS team triages risk somehow. Here's how RiskDetect compares to whatever you're doing now.
We handle sensitive support conversations. We take that seriously.
TLS encryption in transit. Hosted on encrypted infrastructure (Vercel + Neon). Your data is protected at every stage.
Every organization's data is fully isolated. No cross-tenant access. Ever.
We never use your data to train AI models. Your conversations stay yours.
Hosted on SOC 2 certified providers (Vercel, Neon). Scoped API keys. Tenant-isolated data.
14-day free trial. No credit card required.
One email, call transcript, or chat message = one interaction. Same pricing for standalone and Salesforce. Compare plans
Pull in customer data from where it already lives. No migration needed.
Join the waitlist for early access. Be first in line when we launch.
No spam. Launch updates only.