RiskDetect started with a simple observation: service businesses lose customers they could have saved, because nobody saw the warning signs in time.
RiskDetect is AI-powered customer risk detection built for service businesses. We analyze customer communications, call transcripts, and support interactions to surface the signals that predict churn before it happens.
Legal threats. Competitor mentions. Escalation patterns. Billing disputes. Sentiment shifts. These signals show up in conversations weeks before a customer cancels. Our job is to make sure your team sees them in time to act.
Usage data and NPS scores tell you what already happened. Conversations tell you what is about to happen. A customer who mentions their attorney in a support call is not going to respond well to a check-in email next quarter. They need attention today.
We built RiskDetect around the signals buried in the words customers use, because those signals are the most reliable early warning system available to any service business with a phone line or inbox.
We are a small team with a focused mission. We are not building a platform, a suite, or an all-in-one CRM replacement. We are building the best possible tool for one thing: knowing which customers are about to leave before they do.
Our team comes from customer success, revenue operations, and applied AI. We have worked inside the types of businesses RiskDetect serves, and we built the product we wished we had.
We do one thing and we do it well. Every feature in RiskDetect exists to help you identify at-risk customers faster. Nothing else.
Analysis under two seconds. Daily digests before standup. No dashboards you have to check. The signal comes to you.
Customer conversations are sensitive. We do not train models on your data, we do not share it, and we give you full control over retention.
AI can surface signals. Humans have to act on them. RiskDetect tells you what it found and why, so your team can make the call.
Paste a real customer email or call transcript into the live demo. Watch it score in real time.