RiskDetect works with any tool that produces call transcripts or support emails. Here's how to connect the most common ones.
Pull call transcripts automatically from the tools your team already uses.
Point Dialpad webhooks directly at RiskDetect. Zero code needed. Every completed call is automatically analyzed for risk signals.
How to connect:Full Dialpad integration guide
// Fetch transcript from Dialpad const transcript = await fetch( `https://dialpad.com/api/v2/transcripts/${callId}`, { headers: { Authorization: `Bearer ${DIALPAD_KEY}` }} ).then(r => r.json()); // Send to RiskDetect await fetch('https://riskdetect.app/api/analyze', { method: 'POST', headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${RISKDETECT_KEY}` }, body: JSON.stringify({ content: transcript.text, from: transcript.contact_email, subject: `Call: ${transcript.contact_name}` }) });
Export call recordings and transcripts from RingCentral. Use their Media API to get transcript text, then pipe to RiskDetect.
How to connect:Use RingCentral's Speech-to-Text API or export transcripts from the admin portal. Send as plain text to our POST /api/analyze endpoint.
Gong's API provides full call transcripts. Pull them via their Calls API and send to RiskDetect for risk scoring.
How to connect:Use Gong's GET /v2/calls/{id}/transcript endpoint. Send the combined transcript text to our analyze API.
Don't have an API integration? No problem. Paste call transcripts directly into the dashboard, upload CSVs, or use the Quick Analyze tool.
Works with:CallRail, Aircall, Talkdesk, Five9, Genesys, NICE, Vonage, Zoom Phone, Microsoft Teams calls, Google Meet transcripts, or any tool that exports text.
Score every customer interaction automatically as it arrives in your support queue.
Set up a forwarding rule in your email client to auto-send support emails to your RiskDetect inbound address. Every email gets analyzed automatically.
Setup:Forward support emails to your RiskDetect inbound address (provided after signup). Works with Gmail, Outlook, any email provider with forwarding rules.
Use webhooks or Zapier to send new tickets and messages to RiskDetect's analyze API. Score every customer interaction automatically.
Quick setup with Zapier:Trigger: New Zendesk ticket. Action: POST to riskdetect.app/api/analyze with ticket body as content.
Install our managed package. Cases automatically trigger risk analysis via Apex. Results appear as Risk Assessment records linked to the Case.
Setup:See our Salesforce installation guide for step-by-step instructions. Includes LWC dashboard components.
Have a backlog of emails or transcripts? Upload them as a CSV. RiskDetect analyzes each row and returns risk scores for your entire history.
Format:CSV with columns: email, subject, body (or just content for transcripts). Upload via dashboard or POST /api/batch-analyze.
Get notified instantly when a customer hits your risk threshold - wherever your team works.
Get real-time alerts in your Slack channel when a customer interaction scores above your threshold. Includes risk score, signals, and recommended action.
Send alerts to any URL. Works with Microsoft Teams, PagerDuty, Zapier, or your own internal tools. JSON payload with full analysis data.
Our API works with anything that produces text. Start free with 250 analyses per month.