ChurnZero and Gainsight are built for SaaS companies with product usage data. RiskDetect is built for service businesses where the signals live in conversations.
| Feature | RiskDetect | ChurnZero | Gainsight |
|---|---|---|---|
| Email/ticket sentiment analysis | ✓ Core feature | Limited | Add-on |
| Call transcript analysis | ✓ Built in | ✗ | Via integration |
| Real-time risk scoring | ✓ <2 seconds | ✓ Batch | ✓ Batch |
| Product usage tracking | ✗ Not needed | ✓ Core feature | ✓ Core feature |
| Specific signal detection | ✓ BBB, legal, escalation | ✗ | Generic sentiment |
| Salesforce native | ✓ Apex triggers + LWC | ✓ Managed package | ✓ Managed package |
| API-first | ✓ 7 endpoints | ✓ | ✓ |
| Slack/Teams alerts | ✓ Built in | ✓ | ✓ |
| Setup time | 2-10 minutes | 2-4 weeks | 4-8 weeks |
| Minimum contract | Monthly, no contract | Annual | Annual |
| Starting price | $49/month | ~$1,500/month | ~$2,500/month |
| Best for | Service businesses (50-200 employees) | SaaS companies (200+) | Enterprise SaaS (500+) |
ChurnZero and Gainsight built their platforms around product usage data. Login frequency, feature adoption, time-in-app. That model works when your product generates behavioral data.
Service businesses don't work that way. Your customers don't log into a product. They send emails, make phone calls, and submit support tickets. The risk signals are in those conversations, not in a usage dashboard.
RiskDetect was built from scratch for this reality. We analyze what customers actually say, detect specific threat patterns (BBB complaints, legal language, escalation behavior), and deliver actionable alerts in seconds.
Your customers interact through support channels, not a product. You need to catch escalation signals in emails and calls before they become BBB complaints or bad reviews. You want something running in minutes, not months.
You have a software product with meaningful usage data. You need journey mapping, in-app messaging, and usage-based health scores. You have a dedicated CS ops team to configure and maintain the platform.
You manage hundreds of enterprise accounts with multi-threaded relationships. You need a full CS platform with playbooks, success plans, and executive dashboards. You have budget for a 2-month implementation.
Paste any customer email or call transcript. RiskDetect will show you the risk signals that usage-based tools completely miss.
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